The staff member was very helpful.

We had an issue with the shipment process but the seller took care of the issue professionally despite it being during the Chinese New Years holiday period. We are happy with it. What happened was that the package was sent from China and it was supposed to get transferred to Royal Mail after customs in the UK. Although the tracking records says that the package arrived at Heathrow Airport, it stayed there for a week and was not handed over to Royal Mail. Once we raised the issue with the seller, they re-sent the packet using FedEX at their cost and it arrived properly this time. To make the story short, we do not exactly know what happened in the shipping process, but it took over 6 weeks for us to receive our order. It is unfortunate that the shipment took such a long time, but we are pleased with the way the seller handled the problem. The seller was always available for us. The ordered products were great.